Case Studies

“We believe that each and every person in a business contributes to the bigger organisational picture so it’s hugely important that those two aspects are carefully aligned.

The adhesive that holds all of this together is undoubtedly excellent leadership practice and an organisational culture that promotes and encourages learning and growth.

Coaching and mentoring sits right at the heart of this and remains the ideal method to embed organisational strategy.”

Kate Shahid, Founder and Managing Director, Mosaic Partners

Building Coaching and Mentoring Capability 2017


Mosaic Partners were engaged by a large regional employer to develop and implement a coaching strategy to embed change at behavioural level to positively enhance organisational culture and support ambitious growth plans.


To support the organisation to develop and implement coaching and mentoring strategy whilst developing in-house capability to promote a coaching and mentoring culture, aligned to corporate strategy.


Mosaic completed a detailed desk-top analysis of the organisation’s history, culture and strategy before producing a bespoke project plan to deliver the desired outcomes.

After completing a detailed needs analysis, Mosaic designed and delivered a fully customised Chartered Management Institute (CMI) accredited in-house coaching academy, aligned to business objectives, working with senior management through to first line performance coaches.

Mosaic has provided consultancy support during the successful implementation and integration of coaching and mentoring across this organisation.

Results and Impact

This project is currently still in progress, however the following initial results and impact have been reported:

  • 12 employees fully trained to a high standard, actively coaching colleagues across the business and working towards CMI coaching and mentoring qualifications.
  • 100% pass rate of CMI assignments to date.
  • Improvements in coaching capability and practice across the business.
  • Review and enhancement of existing coaching practice within two key areas of the business.
  • Development of a coaching implementation plan in the retail branch network with a shift towards leadership coaching and development.
  • Senior leadership approval and endorsement of the coaching team’s plan to embed new working practices across the organisation.
  • Introduction of team coaching leading to enhanced team performance and a reduction in conflict.
  • Application of enhanced coaching tools and techniques leading to enhanced employee performance within two core business areas.
Client Testimonials

Client Quote

“The impact of the course has seen us introduce a new coaching framework and it has changed the way we coach in a really positive way.”

“The course has allowed me to truly consider how my role can further embed and encourage behavioural change within our organisation to deliver our purpose and strategic objectives.”

‘The programme has aided me greatly in both personal and professional development. I have been able to apply skills in different aspects of my role such as line management, business partnering and facilitation. This has resulted in more valued conversations with my business areas and better relationships with my team.’

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