Terms & Conditions

The following Terms and Conditions govern any work undertaken by Mosaic Partners Ltd.

1 Contract

1.1 Approval for work to commence (either written or verbal) shall be deemed as a contractual agreement between the client (hereafter referred to as ‘you’ or ‘your’) and Mosaic Partners Ltd (hereafter referred to as ‘we’, ‘our’ or ‘us’). This also indicates that you accept the terms and conditions below.

2 Proposals/Quotes

2.1 The price quoted to you is for the work specifically listed on the proposal. It is your responsibility to ensure everything required at the time of the quotation is listed. Any additional products/services/increased number of participants will incur an additional charge.

2.2 Unless otherwise agreed, the price listed on the proposal is valid for 60 days from the date of receipt.

2.3 All prices listed are subject to VAT, our VAT registration number is 271818979.

2.4 We reserve the right to withdraw any special offers, discounts or other concessions without notice.

3 Payment

3.1 Generally an advance fee of 50% of the total project cost is required before any work can start, with the remaining 50% payable once delivery is due to commence. You should only pay this advance fee if you agree to our Terms and Conditions. Payment of the advance will be taken as agreement.

3.2 Once work has commenced, advances are non-refundable.

3.3 We reserve the right not to commence delivery until full payment has been received.

3.4 Any additional products/services/increased number of participants must be paid for in full before any additional work is started.

4 Late Payments

4.1 We reserve the right to stop working on your project without notice if payments are not made within 30 days of receipt of our invoice.

4.2 Accounts that are not settled within 7 days of our overdue reminder will incur a late payment charge of 10% of the amount outstanding and a £40 administration fee. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

5 Cancellation

5.1 Should you wish to cancel at any point after work has begun, you will still be liable for our time spent and will be invoiced accordingly. If an advance payment has been made, this is non-refundable.

6 Design Process

6.1 During the design process you will be give opportunity to offer your feedback and make changes. Unless stated otherwise, our projects include one initial design, no re-drafts, with one set of client amends.

6.2 Once you have approved the design, any further changes may be subject to additional charges.

6.3 Once we have completed the design stage of your project, it will be submitted to you for final review. All amends must be sent in one go. After this final set of amends, we reserve the right to charge for any further changes requested.

7 Delivery of services

7.1 We understand that occasionally delivery dates may need to be amended by clients, and with adequate notice, we will endeavour to accommodate wherever possible, however we reserve the right to decline any requested date change or other amendments at our Managing Director’s discretion.

7.2 We will endeavour to deliver all products and services in line with our proposed agreement, however in the event of accident, sickness, extreme weather conditions or other any other unforeseeable events/circumstances we will not be held liable. As a last resort, we reserve the right to rearrange dates/sessions/times to a mutually agreeable alternative in future. We do not accept liability for any costs incurred as a result of any unavoidable changes of this nature.

8 Copyright

8.1 In instances where you provide images, text, animations or any other content to be used in project design or delivery, you are legally responsible for ensuring that this material does not infringe any copyright.

9 Intellectual Property

9.1 We will retain all rights to the intellectual property to all content, materials and resources used in connection with your project, unless otherwise agreed in writing, prior to starting work.

9.2 We reserve the right to use any content, materials and resources used in connection with your project elsewhere although we will never disclose/use any of your bespoke and commercially sensitive elements.

9.3 You agree that you will not share any of our content, materials and resources outside of your organisation, nor will you use/disclose it for any purpose other than what is agreed in the project proposal.

10 Third Parties

10.1 We are in no way responsible for the performance or failure of any third party product or service we use in connection with the project. We will endeavour our best to work through and resolve any problems quickly but we reserve the right to charge for this additional work.

11 Confidentiality

11.1 To ensure confidentiality and that projects run smoothly, we will only liaise with third parties when approved by you and when we both agree this is the best course of action.

11.2 We request that any of our commercially sensitive information such as tools/approaches/models in which you become familiar with in the course of our work together is kept completely confidential.

12 Compliance

12.1 We design all of our solutions in accordance with your specifications. It is your responsibility to ensure that all content complies with current legislation, regulations and guidelines.

12.2 We cannot accept responsibility for any failure to comply with laws, regulations and guidelines. We may be able to research this on your behalf, upon request, however we always recommend that you take legal advice from a qualified solicitor and accept no liability for your failure to do so.

13 Communications

13.1 All feedback, amends, issues and requests must be submitted or confirmed in writing to ensure nothing is misunderstood when undertaking tasks/project work.

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